Privacy & Cookies Policy

Your Privacy is important to us

At Kids Love Greece (“Kids Love Greece”, “we,”or “us”) main goal is to make your vacation in Greece exceptional. We need to collect, use and disclose personal information in order to help us achieve this goal. The more we know about us, the more we can assist you with different possible options for travel, tours and experience in Greece.

We are firmly committed to protecting the privacy and confidentiality of personal information and to maintaining various physical, electronic and procedural safeguards to protect personal information in our care.

This Privacy Policy is subject to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

Who are we

Kids L G, LLC using the brand Kids Love Greece. Kids Love Greece is an online service that enables users to research, find and book travel experience in Greece. Kids Love Greece’s products and services are available through www.kidslovegreece.com website.
Our Privacy Notice explains your privacy rights and how we gather, use and share information about you.

What we collect

There is a range of situation in which your personal information can help us to provide you a better service. Personal information generally means information which relates to a living individual who can be identified from that information, or from that information and other information in a person’s possession, including any expression of opinion, whether recorded in material form or not, about an identified or reasonably identifiable individual, and any indication of intention in respect of an individual.

Generally, the type of personal information we collect about you is the information that is needed to facilitate your travel arrangements and bookings and to arrange travel related services and/or products on your behalf.

We therefore typically process the following types of personal information about you:

  • contact information (such as name, residential/mailing address, telephone number, email address);
  • payment information;
  • travel-related details including passport details, frequent flyer details and other similar information
  • contact info of family member/ or people traveling with you (or for whom you make travel arrangements)

We may need more information of special categories of personal data (“sensitive data”). Below is a description of some of the extra
information we may require:

Dietary Restrictions / Preferences: We understand that many of you prefer or are required to follow certain diets. We try to accommodate these choices and needs whenever possible. To accomplish this, your dietary preferences need to be recorded.

Health Condition: We may need information about your age, gender and general health so that we can assist in safeguarding your personal health and safety.

We will collect information of special categories of personal data (“sensitive data”) with your explicit consent and where it is reasonably necessary for and that information is in connection with facilitating your request. We will collect this information directly from you unless it is unreasonable or impracticable to do so. In some circumstances, it may be necessary for us to collect personal information about you from a third party. This includes where a person makes a travel/tour booking on your behalf which includes travel/tour arrangements to be used by you (e.g. a family or group booking made for you by a travel agent). Where this occurs, we will rely on the authority of the person making the travel booking to act on behalf of any other traveler on the booking.

Where you make a booking on behalf of another person (as above referred), you agree you have obtained the consent of the other person to collect, use and disclose the other person’s personal information in accordance with this Privacy Notice and that you have otherwise made the other person aware of this Privacy Notice.

You should let us know immediately if you become aware that your personal information has been provided to us by another person without your consent or if you did not obtain consent before providing another person’s personal information to us.

How we collect personal information

Generally, this collection will occur:

  • when you deal with us either in person, by telephone, letter, email;
  • when you visit any of our websites; or
  • when you connect with us via social media.

We may collect personal information about you:

  • when you purchase or make inquiries about travel arrangements or other products and services;
  • when you subscribe to receive marketing from us (e.g. e-newsletters);
  • when you request brochures or other information from us; or
  • when you provide information, or use our services, on social media.

How we use collected information

Kids Love Greece uses your information you provide in a manner that is consistent with this Privacy Notice. If you provide information for a certain reason, we may use them in connection with the reason for which it was provided. If Kids Love Greece intends on using any of your personal information in any manner that is not consistent with this Privacy Notice, you will be informed of such anticipated use prior to or at the time at which the personally identifiable information is collected.

Where you contact us in relation to a travel booking, the purpose for which we collect your personal information is generally to provide you with travel advice and/or to assist you with booking travel and/or travel related products and services. However, the purpose for collection may differ depending on the particular circumstances as disclosed in this Notice.

When you book or otherwise arrange travel related products and services through us, we usually act as an agent for the relevant travel service providers (e.g. for a hotel etc.). In this case, we process your personal information as necessary so as to provide the services you requested from us. This usually includes collecting personal information about you both for our internal purposes as described in this Notice and for the travel service provider for whom we act as agent (e.g. to provide you with the booked services).

In addition to the above mentioned in this policy, we may use information about you:

  • to manage your travel/tour bookings and to deliver our services to you;
  • to communicate with you;
  • to provide a high quality service to you;
  • to improve our services for you and to tailor our products and services to your requirements;
  • to issue your tour tickets, and to complete your reservations (e.g. restaurants). We also use your personal information to change your bookings when you request for such changes;
  • to contact you by email and/or SMS for administrative or operational reasons, for example to send you a confirmation of your bookings and payments, to inform you about your tour schedule. Note that the purpose of this communication is not marketing and therefore you will continue to receive this information, even if you opt-out of receiving marketing communication;
  • to request for your feedback by email, since your opinion is of great importance to us;
  • to adapt our services to your needs and preferences and to offer you a personalized customer experience;
    for business purposes for which we will use your information include accounting, invoicing and audit, credit card or other payment card verification, fraud screening, security, legal purposes, statistical and marketing analysis, system testing, maintenance and development and
  • other purposes as authorized or required by law (e.g. to prevent a threat to life, health or safety, or legal rights).

We will only use your personal information to send electronic marketing materials to you (including e-newsletters, email) if you have opted-in to receive them. You can subscribe to receive e-newsletters and other electronic promotional /marketing materials by following the relevant links on our web site or requesting one of our consultants to do so you.

Who else has access to the data you provide us

We take your protection very seriously. We assure you that neither sell nor lend your data to other providers, will never your data to other providers. We will not share your personal data with any third parties without your prior consent (which you are free to withhold) except where we are required to do so by law or as set out in this Privacy Notice.

In order to provide products or services requested by you we may share personal data with suppliers of your travel arrangements (e.g hotels etc.) .We also work with carefully selected suppliers that carry out certain functions for the purposes of completing tasks and providing services to you on our behalf. You should also be aware that some product of our suppliers may need additional information such as dietary restrictions / preferences, health or physical fitness information) to determine whether you can participate activity.

You should read and rely upon the relevant supplier, affiliate or distributor Privacy Policy only (and not Kids Love Greece’ s Privacy Policy), if

Kids Love Greece does not collect this information from you directly.

However, we disclose only the personal data that is necessary for the third party to deliver the service. When we share personal data with the other organisations we require them to keep if safe, and they must not use your personal data for their own marketing purposes.

Your personal information may be disclosed to the following types of third parties:

  • a person making your travel booking on your behalf, where you are travelling on a booking made on your behalf by another person (for example, a family member)
  • external business advisers (e.g. accounts, lawyers )
  • as required or authorised by applicable law, and to comply with our legal obligations;
  • government agencies and public authorities to comply with a valid and authorised request, including a court order or other valid legal process;
  • various regulatory bodies and law enforcement officials and agencies, including to protect against fraud and for related security purposes; and
  • enforcement agencies where we suspect that unlawful activity has been or may be engaged in and the personal information is a necessary part of our investigation or reporting of the matter.

Consent

Any service that Kids Love Greece provides to you is purely voluntary. You are not required to provide any personal or/ and sensitive information to us unless you choose to access features of the travel/service that require such information. If do not agree with the terms of this policy notice, then do not provide us with personal information, exit from website, and discontinue using our services.

Accordingly by filing out the Contact Form, or by otherwise accessing, visiting or using your services, you expressly consent to our collection, use, disclose, and retention of your information as described in this Privacy Notice.

Your rights

You have important rights that you may exercise to protect your personal data. You may access those rights at any time by contacting us at www.kidslovegreece.com .

You have the following rights concerning your personal data that we hold and process that you can exercise at any time:

  • Right of access – you have the right to request a copy of the information that we hold about you.
  • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
  • Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
  • Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
  • Right of portability – you have the right to have the data we hold about you transferred to another organization.
  • Right to object – you have the right to object to certain types of processing such as direct marketing.

Kids Love Greece will respond to any such request, and, any appropriate request to access, correct, update or delete your personal information without expressive delay.

We will promptly fulfill your request to delete your personal data unless id this data required to be retained by law. Also we will not be able to delete information that is required to maintain our business purpose or that is required to facilitate your contract with us.

 

Cookies

A cookie is a small string on information that the website you visit transfer to your computer for identification purposes. Cookies can be to follow your activity throughout Kids Love Greece website and that information help us to understand your preferences and improve your experience

For detailed description of the types of cookies we use and on how you can control the use of cookies, please see our Cookies Policy

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/

Behavioral Remarketing

Kids Love Greece uses remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.

Google AdWords

Google AdWords remarketing service is provided by Google Inc.

You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads

Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.
For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/

Facebook

Facebook remarketing service is provided by Facebook Inc.

You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950
To opt-out from Facebook’s interest-based ads follow these instructions from Facebook: https://www.facebook.com/help/568137493302217
Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance.

You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.
For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation

Payments

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:

PayPal or Braintree

Their Privacy Policy can be viewed at https://www.paypal.com/webapps/mpp/ua/privacy-full

Square

Their Privacy Policy can be viewed at https://squareup.com/legal/privacy-no-account
National Transaction or NTCePay
Their Privacy Policy can be viewed at https://www.nationaltransaction.com/

Affiliate Links

Tours, activities and experiences advertised on our site are made available through our third –party affiliates. Our affiliates may have Privacy policy that differs from Kids Love Greece’ s Privacy Policy .
Some of the links are “affiliate links”, a link with a special tracking code. This means if you click on an affiliate link and purchase the item, we will receive an affiliate commission.
The price of the item is the same whether it is an affiliate link or not. Regardless, we only recommend products or services we believe will add value to our readers.
By using the affiliate links, you are helping support the Service, and we genuinely appreciate your support.

Affiliate advertising programs that the Service uses are:

Amazon Services LLC Associates Program

Kids Love Greece is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com or endless.com, MYHABIT.com, SmallParts.com, or AmazonWireless.com.
Pages on this Service may include affiliate links to Amazon and its affiliate sites on which the owner of this Service, Kids Love Greece will make a referral commission.

Booking.com

Kids Love Greece is a participant in the Booking.com affiliate program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to booking.com

Creti.co

Kids Love Greece is a participant in the Creti.co affiliate program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Creti.co

External links

www.kidslovegreece.com website may contain links to external websites that are not provided or maintained by or in any way affiliated with Kids Love Greece.

Kids Love Greece does not guarantee the accuracy, relevance, timeliness, or completeness of any information on these external websites. We are not responsible of their privacy notices of other sites and we recommend that you examine the privacy statements posted on those other websites to understand their procedures of collection, using and disclosing personal information.

Protection of Minors

Children and adolescents with limited legal capacity are as a matter of principle not allowed to transfer any personal data to our website without prior consent of their parents or legal guardian. Kids Love Greece will in no way knowingly collect personal data from children or adolescents with limited legal capacity, use these data in any form, or divulge these data to third parties without authorisation.

How long we keep your information

Kids Love Greece retains your information as long as it is necessary and revenant for its operations. In addition we may retain information from closed accounts to comply with the law, prevent fraud, collect any fees owed, resolve disputes and take other action permitted by law.

Changes to this privacy notice

We reserve the right to modify this privacy notice at any time. Any changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Newsletter :

Our website offers you the opportunity to subscribe to our newsletter. The newsletter provides you periodically with information about our services. To receive our newsletter, we require a valid email address. We will review the email address you provide for the purpose of determining whether you are in fact the owner of the email address provided or whether the actual owner of said address is authorized to receive the newsletter.

When subscribing to our newsletter, we will store your IP address as well as the date and time you subscribed. This serves to protect us in the event a third party improperly and without your knowledge makes use of your email address to subscribe to our newsletter. We will not collect any other data. The data thereby collected is used solely for the purpose of receiving our newsletter. No data is transferred to third parties. Nor is any of this information matched to any information that other components of our website may collect. You may cancel your subscription to the newsletter at any time.

We will not compare the data collected during newsletter registration with any other data that might be collected by other components of our site.

Use of MailChimp

We use MailChimp to send our newsletter to our subscribers. MailChimp is a service provided by The Rocket Science Group, LLC, 512 Means Street, Suite 404, Atlanta, GA 30318, USA.

The data stored when you registered for the newsletter (email address, name, IP address, and time and date of registration) will be sent to a server operated by The Rocket Science Group in the United States
Further information about the data protection offered by MailChimp can be found at: http://mailchimp.com/legal/privacy/.

You may cancel your newsletter subscription and revoke your consent to the storage of this data at any time with future effect. For instructions to take this step, please refer to the confirmation email and each newsletter.

MailChimp is certified by the EU-US Privacy Shield „Privacy Shield“ and obligated to comply with the European General Data Protection Regulation. Furthermore, we have concluded a data processing agreement with MailChimp.It is a contract in which MailChimp pledges to protect the data of our users, to process it in accordance with its privacy policy on our behalf and, in particular, not to disclose it to third parties.

For more information, see the Privacy Policy MailChimp: https://mailchimp.com/legal/privacy
Effective date: May 22, 2018

Hotjar

We use Hotjar to improve the user experience on our websites. Hotjar collects
anonymous usage information from our website, including the pages you visit. Hotjar does not
collect form submissions or any personal informationFor more information, see the Privacy
Policy Ηojar: https://www.hotjar.com/legal/policies/privacy

Cookies Policy

Kids Love Greece (“Kids Love Greece”, “us”, “we”, or “our”) uses cookies on the www.kidslovegreece.com website (the “Service”). By using the Service, you consent to the use of cookies.

Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.

What are cookies

Cookies are small pieces of text sent to your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.

Cookies can be “persistent” or “session” cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.

How we uses cookies

When you use and access the Service, we may place a number of cookies files in your web browser.
We use cookies for the following purposes:

  • To enable certain functions of the Service
  • To provide analytics

We use both session and persistent cookies on the Service and we use different types of cookies to run the Service:

Essential cookies. We may use cookies to remember information that changes the way the Service behaves or looks, such as a user’s language preference on the Service.
Analytics cookies. We may use analytics cookies to track information how the Service is used so that we can make improvements. We may also use analytics cookies to test new advertisements, pages, features or new functionality of the Service to see how our users react to them.

Third-party cookies

In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.

What are your choices regarding cookies

If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.
Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.
For the Chrome web browser, please visit this page from Google: https://support.google.com/accounts/answer/32050
For the Internet Explorer web browser, please visit this page from Microsoft: http://support.microsoft.com/kb/278835
For the Firefox web browser, please visit this page from Mozilla: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
For the Safari web browser, please visit this page from Apple: https://support.apple.com/kb/PH21411?locale=en_US
For any other web browser, please visit your web browser’s official web pages.
Where can you find more information about cookies
You can learn more about cookies and the following third-party websites:
AllAboutCookies: http://www.allaboutcookies.org/
Network Advertising Initiative: http://www.networkadvertising.org/

How can you contact

Ιf after reviewing this Privacy Notice, you have any questions, complaints or privacy concerns, or would like to make any requests in relation to your Personal Information please send an email to [email protected]

Representative in the EU. Kids Love Greece has elected Ms. Maria Tsigoni as its representative in the EU, as required by the Applicable Data Protection Law. Ms. Tsigoni e-mail is as follows: [email protected]

Effective date: May 22, 2018
Last updated: September 18, 2018